Price Beat Promise
Terms & Conditions
- The Price Beat Promise applies to all products that are currently IN STOCK at a Curious Planet store.
- Price Beat Promise does not apply to out of stocks, special orders or items shipped direct from a supplier..
- The Price Beat Promise applies only to identical products. The SKU and/or Barcode found on the competitor’s new product must match that held in Curious Planet. A title or name match is not sufficient to prove that the product is identical.
- The Price Beat promise will be applied to the price when a cheaper identical product is found, IN STOCK, at an Australian retailer with physical store location/s. Australian retailer is defined as an Australian company (with ABN) holding stock on local premises and charging GST on sales to Australian customers. The product supplier is not considered an Australian retailer.
- The product must be cheaper than the Curious Planet’s price once all shipping costs and any additional charges are considered.
- Proof of the competitor’s price and stock availability must be provided upon claiming the Price Beat Promise. This applies to physical and online stores.
- Provided that the competitor’s price and immediate availability can be confirmed at the time of purchase, the product price will be reduced to the competitor’s price (including shipping costs and any additional charges) minus $1.00.
- Clearance items do not qualify.
- Terms and conditions are correct as of 15 February 2018.
If you have made a purchase online, simply contact our Customer Care Team and we will be in touch within 5 business days of receiving your request.
Online customers get an additional 14 days Price Beat Promise. If you find the item you purchased cheaper at another Austrlian retailer with physical stores, up to 14 days after your date of purchase, we will beat the price (if all above Terms & Conditions are met).
If the claim is valid, Curious Planet will provide a voucher equivalent to the difference between the Curious Planet price and the competitor’s price (including shipping costs and any additional charges), plus $1. This voucher can only be used for purchases at curiousplanet.com.au
You can claim the Price Beat directly in any Curious Planet store, provided the above Terms & Conditions are met.
Your local Curious Planet store can also Price Beat products you have found online. If you have seen it cheaper online and all Terms & Conditions are met, you can show the product on your phone to the Store Manager, and they will beat it with a smile.